1. SITE SAFETY & ACCESS

All cleaning works are treated as active working sites for health and safety purposes.

During cleaning works:

- cleaning chemicals may be in use

- tools and equipment may be in use

- furniture and items may be moved

- floors and surfaces may be wet or slippery

For safety reasons:

- customers, occupants, neighbours, visitors, children, and pets must be kept clear of active working areas

- customers must not interfere with ongoing works

Customers are responsible for ensuring the property is safe, accessible, and clear for our team to work.

D&E House Clearances & Removals Ltd accepts no liability for injury or damage where individuals enter or interfere with active working areas.

2. ACCESS, UTILITIES & READINESS

Customers must ensure:

- the property is accessible at the agreed time

- water and electricity are available and working

- the areas to be cleaned are ready

- personal items and obstructions are removed unless agreed otherwise

Delays caused by lack of access, unavailable utilities, or unprepared areas may:

- delay completion

- reduce scope of work

- incur additional charges

3. CHEMICALS, ALLERGIES & HEALTH CONDITIONS

Cleaning products and chemicals are used during our services.

Customers must inform us in advance of:

- allergies

- sensitivities to chemicals

- respiratory conditions

- any relevant health conditions

Failure to disclose this information releases D&E House Clearances & Removals Ltd from liability relating to reactions or health impacts.

4. STANDARD OF CLEANING

We provide professional cleaning services to a high standard based on the condition of the property at the time of attendance.

Cleaning does not repair, restore, or replace damaged, worn, stained, aged, or poorly maintained items or surfaces.

We are not responsible where results are limited due to:

- wear and tear

- permanent staining

- age-related deterioration

- poor maintenance

- poor decorating or repairs

- damaged sealant

- mould staining

- damaged carpets or flooring

- damaged appliances

- heavy limescale or carbon build-up

5. END OF TENANCY / DEEP CLEAN OUTCOMES

End of tenancy, deep cleaning, and specialist cleaning improve cleanliness but do not guarantee “as new” results.

Limitations apply to:

- worn or stained carpets

- heavily used ovens

- damaged sealant

- mould-damaged areas

- poor paintwork

- aged fixtures and fittings

Cleaning enhances condition but does not reverse damage or neglect.

6. CARPETS, UPHOLSTERY & SOFT FURNISHINGS

Results depend on:

- material type

- age

- condition

- previous treatment

- level of soiling

We do not guarantee removal of:

- permanent stains

- bleach damage

- wear marks

- odours embedded beyond surface cleaning

7. DUST, COBWEBS & ENVIRONMENTAL FACTORS

Dust and airborne particles may resettle after cleaning, particularly in empty or disturbed properties.

Cobwebs and dust may reappear due to environmental conditions.

We are not liable for post-clean dust resettling or cobweb reappearance.

8. BIOHAZARD, INFESTATION & SPECIALIST CONDITIONS

Where properties contain:

- waste

- bodily fluids

- infestations (including fleas)

- excessive contamination

- hazardous conditions

work may be classified as specialist or biohazard cleaning at our discretion.

This may result in:

- revised pricing

- additional labour

- specialist treatment requirements

- refusal to proceed if unsafe

Cleaning alone may not resolve infestations without appropriate treatment.

9. WASTE & ITEMS ON SITE

Cleaning services do not include waste removal unless agreed.

Additional waste removal may incur extra charges.

10. DEPOSITS

Deposits may be required for:

- end of tenancy cleans

- specialist cleans

- large or labour-intensive jobs

Failure to pay a required deposit may result in cancellation.

11. PAYMENT TERMS

Payment is due immediately upon completion unless agreed otherwise.

Accepted methods:

- bank transfer

- cash

- card

Additional work or changes in scope may result in revised pricing.

12. LATE PAYMENT

Late payment may result in:

- additional fees

- administrative charges

- debt recovery action

We are not a credit facility.

13. EVIDENCE, DOCUMENTATION & THIRD-PARTY REQUIREMENTS

D&E House Clearances & Removals Ltd may take:

- photographs

- videos

- written notes

before, during, and after the clean for:

- recording property condition

- identifying wear and tear

- documenting work carried out

- supporting disputes or queries

A detailed invoice and/or summary of work may include:

- areas cleaned

- areas requiring attention

- pre-existing wear and tear

- damage or condition issues

All documentation remains the property of D&E House Clearances & Removals Ltd until full payment has been received.

No documentation, evidence, or reports will be released until payment is made in full.

If landlords, agents, or third parties require:

- checklists

- standards

- inspections

these must be provided before the clean.

We are not responsible for:

- requirements introduced after completion

- refusal of access

- inability to verify post-clean claims

- third-party disputes based on undisclosed expectations

Where access is denied, we cannot guarantee or accept post-clean issues raised by third parties.

Use of our documentation does not transfer liability to D&E House Clearances & Removals Ltd.

14. AGREEMENT

By booking, the customer confirms:

- all relevant property details have been disclosed

- any health conditions have been disclosed

- the property will be accessible and ready

- these terms are accepted in full